The restaurant industry is experiencing an unprecedented transformational change. Business disruptions from the global health crisis prompted the restaurant industry to restructure and diversify its operating model and digital portfolio in response to the shift of market trends and customer preferences.
Elevated expectations for cleanliness, health, and safety are accelerating the adoption of contactless technologies, curbside pickup options, and mobile payments to minimize human interaction. Gartner predicts most organizations will leverage contactless technologies for up to 80% of their ordering and replenishment activities by 2024.
Restaurant businesses must prepare to meet the operational requirements of the new normal and drive supply chain efficiency. Furthermore, restaurants should thrive to maintain brand loyalty by providing a seamless and differentiated omnichannel experience through enhanced digital capabilities.
In this post, we will show you how Capgemini’s Digital Cloud Platform (DCP) for Restaurants empowers the industry to reimagine digital transformation by delivering compelling customer interaction and streamlined operations while reducing costs and improving efficiency.
The full version of this article is published at https://aws.amazon.com/blogs/apn/reimagining-digital-transformation-with-capgemini-digital-cloud-platform-for-restaurants-on-aws/
No comments:
Post a Comment